Unified Global Solutions

Zeech M 

on BBB

3 years ago

Made the switch to a new telecom provider once before and both times were smooth. The difference is, UGS provided new phones, cabling and installation at no upfront cost. After 6 months of use, I have not been down once, the price has been what was agreed upon and the customer service has been up to par. I do not regret making the decision and I am glad UGS is my telecom provider. They have made calling into support barrable unlike my previous provider. 

Kurt A 

on BBB

3 years ago

I spent 15 minutes with a sales rep who informed me in detail how much I was paying, how much I would be saving and what my account would consist of. After, I was contacted to schedule my installation within a couple of days of approving the proposal. I am glad to say that saving $16,000 for the next 5 years is amazing, but also worrisome. If it wasn't for the solicitation and the timing I would be over paying for my service. Needless to say, this was not something on my mind, but all the detail and installation process that... read more

Amber S 

on BBB

3 years ago

This company is awesome. As a Texas Business Owner, I have been waiting for a local company that was big (but not to big) to come in and take care of small to medium size local businesses. We had suuuuuch a terrible time with our previous Voip Provider. Features didn't work, bills fluctuated, phones broke and it was always our fault (according to the company). UG ran new cables, got the features we wanted working, 2 months of billing correct....We are off to a great start. I am glad I made the switch for my company. ***** *... read more

Steve S 

on BBB

4 years ago

I have had a really good experience with these boys. They are a local Texas company & me personally, I like keeping business with people I have a relationship with. I didn't have any problems when we met, but I did need some help getting a phone system that put more advanced functionality to use. Off of some of the features, I have been able to support my customers better. As long as I am willing to press answer (via my cell, mobile app, desktop phone and smart phone), I can make sure I never miss another customer call again... read more