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SunnyMac Solar
- Consumer Services
- Wilmington, DE
About this business
Unlike most solar companies, we design, engineer and manufacture every system that bears the SunnyMac name. Feel great knowing you’ve chosen the most efficient and reliable solar solution backed by an industry-leading warranty.
Location details
413 8th Ave, Wilmington, DE, 19805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My solar installation was completed a year ago and was a ground mount system. My home layout was not conducive to a roof mount system. The design team presented options and cost and gave me the ability to choose what worked best for me. I purchased an EV which arrived the same week as my system came online. Working with the design team I was able to anticipate the additional energy needs for the EV and it has worked out perfectly! All the work during installation was completed as scheduled and by professional team members. I... read more
Business response:
Thank you for sharing your experience with SunnyMac! We are thrilled to hear that your ground mount system has been a perfect fit for your home and energy needs. It's wonderful to know that our design team could provide you with options that worked best for you, especially considering your new EV. We appreciate your understanding regarding the initial points of contact and are glad that Alexandra has been able to provide you with the professional and responsive service you deserve. Your satisfaction with the system's perfor... read more
Roof replaced for free with no effort besides some emails and some patience.
Business response:
We are happy to hear that it was an effortless process on your end and we appreciate the patience.
I was not sure if Solar was the right move and it was a bit tedious process but the end results is my solar production is booming!
Business response:
Thank you for sharing your experience with us! We understand that the process can feel a bit overwhelming at first, but we're thrilled to hear that your solar production is now booming. Your journey towards energy independence is exactly what we strive for, and it's wonderful to know that our efforts have made a positive impact.
We had a roof installed, our electrical upgraded from 100 amp to 200 amp and solar panels installed. All work was done professionally, passed inspections, and is working well. Throughout the project, it seems internal communication was at times tough. Multiple people would call to schedule from different contractors, the city etc. Sometimes even for the same thing. We suggest a more streamlined interaction such that the customer only has one point of contact. This said, our sales rep Ian, went above and beyond to try to figu... read more
Business response:
Thank you for sharing your experience! We're pleased to hear that all the work was done professionally and passed inspections. We appreciate your feedback regarding internal communication and will work on streamlining the process to ensure a single point of contact for our customers. If you have any further suggestions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.
So far, just roof replacement (solar panels to be installed next week), but the roof replacement went well and they did a reasonable job of cleaning up (not great, but better than most). The lead up to it was good, with a few minor glitches, but nothing serious. So far, 4 stars, because they're not done yet.
Business response:
Thank you for your feedback! We're glad to hear that the roof replacement went well and appreciate your patience as we complete the installation of your solar panels. We're committed to making the rest of your experience smooth and satisfactory. If there's anything specific we can improve or assist with in the meantime, please let us know. Your satisfaction is our priority, and we look forward to earning that fifth star from you!
I have been extremely impressed by the professionalism of all the many members of the staff that I have been in contact with during my installation process. From the young woman who first rang my doorbell and informedme of the state reimbursement program, to the knowledgable man who arrived promptly for his appointment to explain what the system would entail, without making me feel pressured. He returned again for another appointment to sign the documents online, and yet again on the day when a friendly and capable man measu... read more
Business response:
Thank you for your kind words! We're thrilled to hear about your positive experience with our team and that you're enjoying the benefits of solar energy. Your satisfaction is our top priority, and we're glad we could provide you with a seamless and professional service.
I have had a wonderful experience with this company. I was notified about anything going on and always heads up if anyone was coming to my house. Also, I’ve been able to text the company(Laura specifically)-which is what suits me best is to text-for any questions, concerns, or updates and have always recieved communication back almost immediately without fail. I’m very happy with my choice to go solar, I will be recommending this company to anyone especially if they’re questioning getting solar or not. Thank you to the team!
Business response:
Thank you for your kind words! We're thrilled to hear about your positive experience with us. Laura and the team are dedicated to providing excellent communication and support. We're glad we could meet your needs and make your solar journey smooth. Your recommendation means a lot to us. Thank you for choosing SunnyMac!
Awesome work. They cleaned up and worked quickly and professionally.
Business response:
We appreciate the feedback and want to thank you for trusting us for your solar project.
While I have no problem whatsoever with the actual solar panels purchased, then installed, through SunnyMac, I have been somewhat less happy with the way they communicate with their customers. It can be quite difficult to reach the relevant person, or office. Fortunately, one of their employees, called Laura, has been absolutely extraordinary in her efforts to help me, responding on the spot to my successive queries, providing various pieces of information, and even intervening to make sure I would be contacted by the releva... read more
Business response:
Thank you for sharing your experience with us. Your feedback is invaluable in helping us refine our processes to better serve you. We're delighted to hear about your positive interaction with Laura. At SunnyMac, we value employees like her who embody our commitment to personalized service and customer satisfaction. Thank you for choosing SunnyMac.
Frequently asked questions about SunnyMac Solar
How is SunnyMac Solar rated?
SunnyMac Solar has a 5 star rating with 325 reviews.
When is SunnyMac Solar open?
SunnyMac Solar is closed now. It will open on Monday at 9:00 a.m.